Article ID: 51913 - Last Review: April 19, 2013
INFORMATION
The X9999 trunks are used by Mitel in a clustered environment to represent calls that route over IP Trunks between PBXs. If a device doesn’t exist on the same PBX where the call originated on and needs to be routed to a different PBX within the network or cluster, it uses an IP trunk X9999. This is the way the 3300 generates the raw SMDR records.
The trace report is designed to show all segments of a call so you can better understand what is happening. However, if the transfer occurs over an IP Trunk it will not show the extension to which it is being transferred to, but it will show the durations of each segment of the call. The X9999 entries are a normal part of a clustered environment.
EXAMPLE
ACOOK answers a call on Node 1. She transfers to extension 1555 that is on Node 3. Because this extension is not on the same PBX it needs to be transferred over an IP trunk. As soon as it goes from PBX to PBX the called party shows as X9999.
Here is an example of a full call with all segments linked.
07/11 13:30:57 0000:00:33 T102 *0006 6047210110 8159 1333 ACOOK 8159 X X9999 010 6047210110 8159 C0107209 A C0100795
07/11 13:31:46 0000:00:53 T102 *0016 33331521 X9999 010 6047210110 8159 C0100114 A C0107209
07/11 13:31:46 0000:00:51 T102 * 1337 33331521 A X9999 010 101337 C0100795 A C0100114
07/11 13:31:46 0000:00:51 X9999 0017 1337 33331521 11115500 X9999 030 6047210110 5500 C0100795 B
07/11 13:31:45 0000:00:52 X9999 6047210110 11115500 A X9999 030 101337 C0100795 C
07/11 13:31:46 0000:00:51 X9999 0001 6047210110 11115500 5510 010 6047210110 5500 C0100795 D
In a Trace report, this call would look like the following:
7/11/2012 1:30:57 PM $1.00 00:00:33 6047210110 Vancouver,British Columbia,Canada Inbound Default 102 9999 Trunk 6047210110 ACOOK
7/11/2012 1:31:46 PM $1.00 00:00:53 6047210110 Vancouver,British Columbia,Canada Inbound Default 102 6047210110
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Keywords: IP Trunk X9999 9999 understanding report reporting