Understanding how IP Trunks appear in reporting

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Understanding how IP Trunks appear in reporting


Article ID: 51913 - Last Review: April 19, 2013

INFORMATION 

The X9999 trunks are used by Mitel in a clustered environment to represent calls that route over IP Trunks between PBXs. If a device doesn’t exist on the same PBX where the call originated on and needs to be routed to a different PBX within the network or cluster, it uses an IP trunk X9999.  This is the way the 3300 generates the raw SMDR records.

The trace report is designed to show all segments of a call so you can better understand what is happening. However, if the transfer occurs over an IP Trunk it will not show the extension to which it is being transferred to, but it will show the durations of each segment of the call. The X9999 entries are a normal part of a clustered environment.


EXAMPLE

ACOOK answers a call on Node 1. She transfers to extension 1555 that is on Node 3. Because this extension is not on the same PBX it needs to be transferred over an IP trunk. As soon as it goes from PBX to PBX the called party shows as X9999.
 
Here is an example of a full call with all segments linked.
 
07/11 13:30:57     0000:00:33 T102   *0006 6047210110 8159 1333           ACOOK   8159   X X9999                010     6047210110           8159               C0107209   A   C0100795
 07/11 13:31:46    0000:00:53 T102   *0016 33331521                                    X9999                                                  010     6047210110           8159               C0100114   A   C0107209
 07/11 13:31:46    0000:00:51 T102   *     1337 33331521                              A X9999                                               010     101337                                             C0100795   A   C0100114
 07/11 13:31:46    0000:00:51 X9999   0017 1337 33331521 11115500      X9999                                                  030     6047210110           5500               C0100795   B
 07/11 13:31:45    0000:00:52 X9999        6047210110 11115500                A X9999                                               030     101337                                             C0100795   C
 07/11 13:31:46    0000:00:51 X9999   0001 6047210110 11115500             5510                                                     010     6047210110          5500               C0100795   D

In a Trace report, this call would look like the following:

7/11/2012 1:30:57 PM $1.00 00:00:33 6047210110 Vancouver,British Columbia,Canada Inbound Default 102   9999 Trunk 6047210110 ACOOK
7/11/2012 1:31:46 PM $1.00 00:00:53 6047210110 Vancouver,British Columbia,Canada Inbound Default 102       6047210110 


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Keywords: IP Trunk X9999 9999 understanding report reporting



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Details
Last Modified:Friday, April 19, 2013
Last Modified By: amontpetit
Type: INFO
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