Unable to summarize data for a day if SMDR contains "Called external hot desk user" records
Article ID: 51928 - Last Review: May 2, 2013
PROBLEM
If the raw SMDR contains a record for a "called external hot desk user" call and that record does not have a value for Called Party or Time to Answer that day will not summarize properly.
RESOLUTION
This issue is resolved in 6.0.2.2
Internal Reference Number (TFS) 106589
APPLIES TO
6.0.2
Keywords: called external hot desk user time to answer called party summarize error