Unable to run SalesForce with SSL in the Call Center settings

Expand / Collapse
 

Unable to run SalesForce with SSL in the Call Center settings


Article ID: 51931 - Last Review: July 2, 2014

PROBLEM

If you run SalesForce with SSL enabled in the Call Center settings, you may find that clicking the Connect CTI Adapter button does nothing. 



RESOLUTION

NOTE: This resolutiuon requires you to be running version 6.0.2.2 or newer.

To install the generated certificates and private key on client machines and bind them to a port, follow these steps:

1. Open a command-prompt with administrator privileges.
2. Download the attached InstallCertForHttps.ZIP and unpack it into [INSTALL DIRECTORY]\CCM\Applications\SalesForceIntegration\ on the client computer.
3. Open a Command Prompt and go to [INSTALL DIRECTORY]\CCM\Applications\SalesForceIntegration\ .
4. Run the InstallCertForHttps.bat file from the Command Prompt.

You should be a success and should see output such as:

SSL Certificate bindings:
-------------------------

    IP:port                 : 0.0.0.0:11001
    Certificate Hash        : e84812c5992958e542013dc7d5bf008790bcca83
    Application ID          : {f63657f9-c769-49f0-8037-5a593ee79744}
    Certificate Store Name  : (null)
    Verify Client Certificate Revocation    : Enabled
    Verify Revocation Using Cached Client Certificate Only    : Disabled
    Usage Check    : Enabled
    Revocation Freshness Time : 0
    URL Retrieval Timeout   : 0
    Ctl Identifier          : (null)
    Ctl Store Name          : (null)
    DS Mapper Usage    : Disabled
    Negotiate Client Certificate    : Disabled
 
If not then contact support.

NOTE: The Call Center setup in Salesforce should be modified as well.

 



APPLIES TO

SalesForce using SSL, 6.0.2.2

Keywords: SalesForce SSL HTTPS Integration Connector



Rate this Article:
     

Attachments


InstallCertForHttps.zip InstallCertForHttps.zip (2.90 KB, 560 views)

Add Your Comments


Name: *
Email Address:
Web Address:
Verification Code:
*
 

Details
Last Modified:Wednesday, July 02, 2014
Last Modified By: AndrewM
Type: FIX
Article not rated yet.
Article has been viewed 13,097 times.
Options