IVR - RAD message being cut off before completing

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IVR - RAD message being cut off before completing


Article ID: 51946 - Last Review: May 17, 2013

PROBLEM

RAD messages are playing but periodically are cut off before they can complete. 



SYMPTOMS

You have RAD and UPiQ running on the same queue. 



CAUSE

If the RAD and UPiQ overlap, one can cut off the other. 



RESOLUTION

Ensure that the SUM of the RAD repeat time the length of the RAD message in seconds does not line up with the UPiQ repeat time. 

For example:  if your RAD repeat time is 30 seconds, and the RAD message is 15 seconds (total of 45 seconds), ensure that the UPiQ repeat timer is not also 45 seconds.

APPLIES TO

IVR 6.0 and newer 

Keywords: RAD cut off UPiQ



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Details
Last Modified:Friday, May 17, 2013
Last Modified By: amontpetit
Type: FIX
Rated 5 stars based on 1 vote
Article has been viewed 5,266 times.
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