HowTo: Disable Context Sensitivity in Contact Center Client
Article ID: 51948 - Last Review: May 21, 2013
PROBLEM
When you click on different monitors in the CCC the Ribbon at the top keeps changing to a context sensitive menu according to your last click.
RESOLUTION
You can disable this context sensitive behavior if you wish.
1. Click the CCC Icon at the top left.
2. Click Options.
3. Uncheck the Context Sensitivity box beside Monitors.
4. Click OK
APPLIES TO
CCC 6.0.0.4 and newer.
Keywords: CCC contact center client context sensitive sensitivity menu monitor