Backup - What is included in a backup file

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Backup - What is included in a backup file


Article ID: 51958 - Last Review: May 17, 2016

INFORMATION

Whether creating a manual backup via Contact Center Client, or using one created by Nightly Maintenance the files captured remain the same.

Depending on your configuration there are two possibilities.

1. CCM/CA only:

  • The configuration of your site in an XML file


2. CCM/CA and IVR:

  • The configuration of your site in an XML file
  • The work flows saved in YourSite Explorer
  • The \Media\ folder from IVR containing your custom recordings and prompts


NOTE: In both these cases, the backup file does not contain your reporting or call data.  In order to back up your call data you must copy the [InstallDir]\DataDirectory\ folder.  This folder contains all the saved call data from the phone systems.



APPLIES TO

CCM all versions 

Keywords: backup file zip contents



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Last Modified:Tuesday, May 17, 2016
Last Modified By: AndrewMontpetit
Type: INFO
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