EMail server configuration - Google Apps for Business

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EMail server configuration - Google Apps for Business

Article ID: 51960 - Last Review: March 24, 2016


To create a new user

NOTE: Google charges based on number of users, so creating new accounts will increase your monthly bill.

1. Sign in to the Google Admin console.
2. Click Users.
3. Select the organizational unit to which you want to add the user.
4. Click the Add User icon in the new Admin console, or Add users if you are in the classic Admin console.
5. Select the Create user manually option and click Continue.
6. Enter the new user's First Name, Last Name, and Primary email address in the appropriate fields.
7. If applicable, select the home domain for the user.
8. (Optional) Set the user’s initial password.
9. Click Create new user.
10. Click Done.

NOTE:  Google mail accounts created after September 15, 2015 will require the allow less secure apps setting to be enabled.  For more information, please see the following link:

To enable IMAP in Google Apps for Business
1. Sign in to the Google Admin console.
2. Do one of the following:
  • In the classic Admin console, click Settings => Gmail.
  • In the new Admin console, click Google Apps  => Gmail  => Advanced settings.
3. In the Organizations section, highlight your domain or the organizational unit for which you want to configure settings (see Configure email settings for an organizational unit for more details).
4. Under POP and IMAP Access, clear the check box for Disable POP and IMAP access for all users in the domain.
5. Log into GMail using each user, and enable IMAP under the Forwarding and POP/IMAP section.

IMAP and SMTP Settings

When configuring the prairieFyre software, you will need incoming and outgoing email settings.

SMTP Server:
Use SSL: Yes
SMTP Port: 587
Connection Timeout: 30

From Name: default sender name
From Email Address: default sending email address

SMTP Authentication Required: Yes
Username: Full email address
Password: Password
Domain: Your domain

Enable Incoming Server Settings: Yes
Use TLS: Yes
Incoming Server:
Incoming Port: 993
Connection Timeout: 30
Incoming Folder: Inbox
Incoming Logon Information... Same as Outgoing Server: Yes


prairieFyre recommends creating one email address with multiple aliases.

An email alias is an alternative email address that points to an existing user account. For example, the user might also want to receive email addressed to If you create as an email alias for, Google Apps will deliver email for both of these addresses to the same Gmail inbox.

1. Sign in to the Google Apps administrator control panel.

The URL is, where primary-domain-name is the domain name you used to sign up for Google Apps.

2. Find the user account which was created for EMail queues.  You can use either the Search or Browse function.

  • Search: Enter the user name in the search box at the top of the Google Apps control panel, then click Search accounts.
  • Browse: Click the Organization & users tab from the top menu. Select an organization from the organizational structure on the left.

3.  Click the row for the user account.  This will display the user information page.

4. Click Add a nickname.

5. Enter the desired username into the provided text box. (The username will be the portion before the @ symbol in the email address)

6. Select the domain for the nickname.

If you have secondary domains associated with your Google Apps account, the field to the right of the @ sign is a drop-down list with the available domains. The domain you select will be the portion of the user's email address that appears after the @ sign. (If you have a domain alias for your primary domain, every email address in the primary domain automatically has an email alias address in the alias domain.)

7. Click Save Changes.


This configuration is required so the agents can send using the email addresses represented by the queues (i.e. support or  using one email account.

Gmail lets you send messages with another of your email addresses listed as the sender instead of your Gmail address. This feature helps you manage multiple accounts from the Gmail interface; it works only if you already own the email account linked to the alternate address. To send mail from a different Gmail username, you'll first need to sign up for that address. Select an option below for instructions on how to add your other addresses to your Gmail account.

To be able to proceed, you will need:

1. Log in to Google Apps inbox.
2. Go to Settings/Accounts.
3. Click on Add another email address you own.
4. In the field Email address, enter your nickname (see above).
5. Click on Next step.
6. Now, click on Send verification. This will send an email to the specified nickname, which just is an alias for your email address. That means that the email will be sent to your inbox.
7. Click on Close window and go to your Inbox.
8. You should have a new email in your inbox with the title “Organization name Confirmation – Send Mail as Click on the long link in the email.
9. Go to Settings/Accounts. Under Send email as, choose the option “Reply from the same address the message was sent to“.

To test your new nickname:

1. Click on Compose mail.
2. In the From field, select the nickname.
3. Enter your Google Apps accounts username in the To field.
4. Enter a subject in the Subject field, and some text in the text box.
5. Click on Send.
6. Go your Inbox and check for a new email.  This message should display that it came from the nickname.

You can have multiple nicknames.  If you have more nicknames, just follow the first 8 steps for those names too.


7.0 or newer, please consult the System Engineering Guide for version compatibility on a specific release.

Keywords: Atlantic MCC email gmail nickname alias queue queues

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Last Modified:Thursday, March 24, 2016
Last Modified By: AndrewMontpetit
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