HotFix KB117075 - 5.10.2. Routing and agent handling corrections

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HotFix KB117075 - 5.10.2. Routing and agent handling corrections


Article ID: 51965 - Last Review: January 6, 2014


INFORMATION

This HotFix is intended to address the following issues:

TFS117129 : Agents hear ringing after they pick up an ACD call

TFS117076 : Global Requeue timer disconnecting the call after 3 minutes

TFS117072 : After 5 times retrying, while agents audio is disabled, call will not be requested

TFS116865 : Agents need to logout and log back in to get another ACD call

RESOLUTION

This Hotfix was included in our 5.10.3.0 release.

5.10.3.0 Release Notes

APPLIES TO

     5.10.2


    Keywords: lync 117075



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Details
Last Modified:Monday, January 06, 2014
Last Modified By: andrew_montpetit
Type: HOTFIX
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