IGN0002 - IVQ panel is missing when Ignite is launched

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IGN0002 - IVQ panel is missing when Ignite is launched


Article ID: 51997 - Last Review: July 19, 2013

DESCRIPTION

After launching Ignite, the IVQ panel that shows incoming ACD content is not visible.



SEVERITY

High 



IMPACT

Agents' abilities will be limited if this IVQ panel does not display. They will be unable to preview, pick, or handle ACD content. Agents may be able to take ACD calls but will not be able to access CRM details or screen pop information. 



TROUBLESHOOTING STEPS

The lack of visibility for the IVQ panel indicates an Ignite installation issue. Either Ignite was installed incorrectly or the installation became corrupted on the workstation. Please contact your System Administrator to re-install Ignite using the most recent version available.



APPLIES TO

7.0 I5 (Beta II) 

Keywords: IGN0002 ignite IVQ missing limited functionality



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Details
Last Modified:Tuesday, September 03, 2013
Last Modified By: andrew_montpetit
Type: ERRMSG
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Article has been viewed 3,360 times.
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