Unable to log into SalesForce Connector as non-admin Windows user...

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Unable to log into SalesForce Connector as non-admin Windows user

Article ID: 52002 - Last Review: July 22, 2013


You are unable to log into the SalesForce connector unless you have administrator privileges in windows. 


When you check the SalesForce log files in \My Documents\CCMLogs\ you find that the cti_connector.log and browser_connector.log are both empty.


In some installations the default path to these two log files is set to the application folder, instead of the correct log directory.  Without administrator privileges, you cannot write to that folder, and so the connector fails to run. 


1. Launch the SalesForce connector. 
2. Right click the SalesForce connector, in the system tray (bottom right of your screen, next to the clock)
3. Click Logging.
4. Click the ... button beside each log file and set it to \My Documents\CCMLogs\

5. Click OK.
6. Close the SalesForce connector, by right-clicking and selecting Exit.
7. Re-launch the SalesForce connector and log in as normal.


Keywords: SalesForce Sales Force Salesforce.com connector login log in

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Last Modified:Monday, July 22, 2013
Last Modified By: amontpetit
Type: FIX
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Article has been viewed 10,004 times.