HotFix KB120653 - SalesForce not popping when ANI not found

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HotFix KB120653 - SalesForce not popping when ANI not found


Article ID: 52008 - Last Review: Aug 7, 2013

PROBLEM

When an ANI match fails, a new contact window is configured to pop up in Salesforce, but does not. 



RESOLUTION

The code was modified to ensure that the Softphone Layout settings would be followed if the ANI search returns 0 results, 1 result, or multiple results.



INSTALLATION

This Hotfix is to be applied onto 6.0.2.2_Rev2.

1. Download the attached KB120653.EXE file to the Enterprise Server.
2. Ensure that client updates are enabled. You can view this in YourSite Explorer => Enterprise => Auto update client applications.
3. Double click the KB120653.EXE file and follow the on-screen prompts.

NOTE: Applying this hotfix will restart the prairieFyre services, and will push an update to all client machines.  In order to avoid service interruptions, we recommend installing the update after hours or during a scheduled maintenance window.



APPLIES TO

SalesForce 4.03, CCM 6.0.2.2_Rev2 

Keywords: 120653 KB120653 salesforce sales force SFDC salesforce.com ANI contacts softphone layout



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Attachments


KB120653.exe KB120653.exe (27.77 MB, 908 views)

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Details
Last Modified:Wednesday, August 07, 2013
Last Modified By: amontpetit
Type: HOTFIX
Rated 1 star based on 2 votes.
Article has been viewed 17,159 times.
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