PROBLEM

You have installed the CCM software onto a Windows 2012 server running IIS8.  When you try to launch CCMWeb you receive an error: 404.17. 

CAUSE

IIS8 does not install a script handler for ISAPI 4.0 by default.  You will need this for the pages to display properly. 

RESOLUTION

1. Launch the IIS Manager and navigate to the default website. 
2. Select Handler Mappings.
3. Click Add Script Map...
4. Configure as follows:
    Request path: *.aspx
    Executable: %windir%\Microsoft.NET\Framework\v4.0.30319\aspnet_isapi.dll
    Name: PageHandlerFactory-ISAPI-4.0
5. Click OK.
6. Say Yes to add the new ISAPI filter.

Once this is completed the CCMWeb site should load normally.  If not, perform an IISRESET at the start menu run line.

APPLIES TO

6.0.2.X