ALM0110 - No UPiQ ports programmed on PBX

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ALM0110 - No UPiQ ports programmed on PBX


Article ID: 52031 - Last Review: September 4, 2013

DESCRIPTION

This alarm is triggered when the Connect to Caller activity is executed and there are no UPiQ ports configured or enabled for real-time for the queue the customer is dialing.



SEVERITY

Minor 



IMPACT

UPiQ messages will not play for callers. 



TROUBLESHOOTING STEPS

Ensure that you have UPiQ ports configured on the PBX and that they display in YourSite Explorer. If they do not display in YourSite Explorer, perform a telephone system synchronization. 



APPLIES TO

7.0 

Keywords: ALM0110 UPiQ port ports programmed configured PBX



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Details
Last Modified:Tuesday, March 10, 2015
Last Modified By: AndrewM
Type: ERRMSG
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