HowTo (7.0) - Keep your MCC Agent state after a service restart...

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HowTo (7.0) - Keep your MCC Agent state after a service restart past midnight in a 24 hour environment


Article ID: 52046 - Last Review: October 9, 2013

PROBLEM

By default the .NET Enterprise Server service will replay the data for the current day after it is restarted, in order to recover the current realtime monitor statistics.  In a 24 hour environment, this may not be sufficient.

For example: You have an agent that handles calls until 11:45 PM, and then goes to Lunch.  At 12:15 AM the .NET Enterprise Server service restarts.  Because it only polls the current day it will show that agent as an Unknown state, since there have been no records since 12:00 AM.


RESOLUTION

In our 7.0 software we have added a configuration to allow for replaying the previous day's data.

To configure your server to replay the data for the past full day of time, please do the following:

1. Open the GlobalAppSettingsEditor located in [InstallDir]\CCM\Services\ConfigService\.
2. Fill in the following details:

  • Application:  Leave this empty
  • Section Group:  enter prairieFyre.BAL.DataAnalysis.Properties.Settings
  • Name:  enter DaysToRebuildMccState
  • Value:  enter a value of 1.
  • Description:  Add a note on why this is being changed.  NOTE: You must enter something in this field in order to save.

3. Click Save.  Note that saving these changes can take 30 to 60 seconds.  Wait until you get a confirmation screen to close the GlobalAppSettingsEditor.

 

 

APPLIES TO

CCM 7.0 I6 (Beta) 

Keywords: keep mcc agent state restart service reboot after past midnight 24h 24 hour



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Details
Last Modified:Wednesday, October 09, 2013
Last Modified By: andrew_montpetit
Type: HOWTO
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