CCMWeb giving error 500.19 on new install

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CCMWeb giving error 500.19 on new install

Article ID: 52064 - Last Review: November 16, 2013


On a new install, the Contact Center Management website returns an error 500.19. 


You are running Windows 2008, and IIS 7.

If you consult the IIS installation log (IIS7.LOG in the Windows folder), you will see an error like the following:

[ ***** IIS 7.0 Component Based Setup ***** ]
"%windir%\System32\inetsrv\aspnetca.exe" /install /fullaspnet 2.0.50727.0
 < !!FAIL!! > AddCollectionElement result=0x800700b7
 < !!FAIL!! > WriteFilterToCollection result=0x800700b7
 < !!FAIL!! > WriteFiltersSection() result=0x800700b7
 < !!FAIL!! > WriteFullASPNETConfiguration() result=0x800700b7
 < !!FAIL!! > Installation failure, result=0x800700b7


ASP.NET did not install properly in IIS. 


To resolve this issue:

1. Go to Start, and in the search box type inetmgr.  Select the inetmgr application.
2. Expand the local computer node, and double click ISAPI Filters.
3. Remove all the ASP.NET filters that are listed.
4. Go to the Control Panel and open Programs and Features.
5. Reinstall the ASP.NET feature of IIS by using the Turn Windows Features On or Off wizard.

More information can be found at the following Microsoft support article:;EN-US;929772


CCM 6.0, IIS 7 

Keywords: CCMWeb error 500.19 IIS 7 Windows 2008

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Last Modified:Saturday, November 16, 2013
Last Modified By: andrew_montpetit
Type: FIX
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Article has been viewed 9,654 times.