IVR - Adding a schedule condition in Dutch language generates an...

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IVR - Adding a schedule condition in Dutch language generates an error in YourSite Explorer


Article ID: 52066 - Last Review: November 26, 2013

PROBLEM

When using YourSite Explorer in the Dutch language, you attempt to add a schedule condition to a VWM callflow, and receive an error. 



SYMPTOMS

The error thrown will look like the following:
 



CAUSE

Date/Time formatting in Dutch uses "-" where in English we would use "/".  This causes date ranges (formatted as "01/01/2010-12/31/2013" in English) to generate syntax errors.  


WORKAROUND

To work around this issue, we recommend switching that user to English before creating your call flow.

1. Open the Contact Center Management website from Start > Programs > Mitel.
2. Log in as the user you are using to create the call flow in YSE.
3. Go to Mijn Opties > Mijn Voorkeuren and from the Deze taal weergeven drop-down menu, select Engels - Noord-Amerika (or Engels (Verenigd Koninkrijk) if you prefer.)
4. Click Opslaan.

Once you have completed the changes in YourSite Explorer, you can change the language back to Dutch.

1. Open the Contact Center Management website from Start > Programs > Mitel.
2. Log in as the user you are using to create the call flow in YSE.
3. Go to My Options My Preferences and from the Display the language drop-down menu, select Dutch
4. Click Save.


RESOLUTION

This issue will be resolved in our 7.0 release. 



APPLIES TO

IVR 6.0.2.X 

Keywords: IVR VWM schedule condition dutch error



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Details
Last Modified:Tuesday, November 26, 2013
Last Modified By: andrew_montpetit
Type: FIX
Article not rated yet.
Article has been viewed 5,056 times.
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