PROBLEM

When monitoring realtime monitors, you notice that agents will sometimes show as worktimer when they have just removed a call from hold. 

SYMPTOMS

This occurs on Inter-Tel systems, 

CAUSE

The Inter-Tel switch sends some secondary records along with state changes that were being misinterpreted. 

RESOLUTION

This Hotfix is to be installed on top of 6.0.2.3.

1. Download the attached KB161135.EXE to the Enterprise Server.
2. Double click the KB161135.EXE file and follow the on-screen prompts. 

NOTE: Installing this update will stop and restart all the prairieFyre services.  In order to avoid service interruption we recommend installing the Hotfix outside business hours, or during a scheduled maintenance window.

APPLIES TO

6.0.2.3