HotFix KB161237 - Contact Center Client and Yoursite Explorer...

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HotFix KB161237 - Contact Center Client and Yoursite Explorer performance improvements


Article ID: 52077 - Last Review: January 10, 2013

PROBLEM

This Hotfix addresses four issues:

  • In rare cases, when there are many ports in hunt groups assigned to workflows, YourSite Explorer was showing abnormally high memory usage, and throwing fatal errors.
  • Execution of workflow containing large number of rules taking over 8 seconds to execute.
  • Transfer Destination dialogue not loading for some customers.
  • QueueNow monitor in Contact Center Client taking too long to load.

 

RESOLUTION

This Hotfix is to be applied on top of 6.0.2.3.

1. Download the attached KB161237.EXE file to the Enterprise Server.
2. Double-click the KB161237.EXE file and follow the on-screen prompts.

NOTE: Installing this update will stop and restart all the prairieFyre services.  In order to avoid service interruption, we recommend installing this Hotfix after hours or during a scheduled maintenance window.

NOTE: We are currently experiencing a technical difficulty with the direct download due to the size of this Hotfix installer.  If you require this hotfix, please contact Customer Support for temporary FTP access.

NOTE: Once this Hotfix is installed, you must also install KB162606 to correct an interface issue in YourSite Explorer.




APPLIES TO

6.0.2.3 

Keywords: 161237 KB161237 CCC YSE performance memory fatal error delay queue now



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Attachments


KB161237.exe KB161237.exe (303.24 MB, 859 views)

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Details
Last Modified:Thursday, January 16, 2014
Last Modified By: andrew_montpetit
Type: HOTFIX
Article not rated yet.
Article has been viewed 10,045 times.
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