Lync Ignite - Conversation Windows cut off functionality for...

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Lync Ignite - Conversation Windows cut off functionality for transfers, hold amd hang-up

Article ID: 52078 - Last Review: October 6, 2017


Ignite conversation window cuts off most of the buttons used to transfer, hang-up, hold and mute. Mostly found with Lync 2013 client. 



Even when trying to expand the conversation window, you are still missing most of the buttons you need for a call.


1. Close completely out of Ignite
2. Navigate to the following directory on the agent's computer: [InstallDir]\CCM\Applications\Ignite\
3. Open up Ignite.exe.config with Notepad
4. Search for the line which says WrapperWindowDockingDelayMilliSec
5. By default it will be set to 500 milliseconds.  Change the value to 1000
        <setting name="WrapperWindowDockingDelayMilliSec" serializeAs="String">

6. Click Save in Notepad and exit
7. Reopen Ignite and test. The time may need to vary (repeat steps above to adjust time further). 



Contact Center for Lync 5.10.X.X

Keywords: Ignite Lync Conversation box 5.10

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Last Modified:Friday, October 06, 2017
Last Modified By: Andrew.Montpetit
Type: FIX
Article not rated yet.
Article has been viewed 7,749 times.