Article ID: 52079 - Last Review: December 16, 2013
PROBLEM
When running your CCM server in VMware you are receiving frequent alarms regarding high CPU usage, and Media Server Offline status.
SYMPTOMS
These alarms happen at roughly the same time, and on a set cycle (every 75 minutes, for example).
CAUSE
Your server is using VMware or Hyper-V time-sync and it is drifting away from the other network devices.
RESOLUTION
To disable time sync in VMWare : kb.vmware.com/kb/1189
To disable time sync in Hyper-V : View the properties of the virtual machine, navigate to the Integration Services section, and un-check the Time Synchronization box
APPLIES TO
CCM 5.X and 6.X
Keywords: cpu processor alarm media server offline virtualized virtualization VMware hyper-v time sync