Configuring Contact Center Client to use CCC Chat in an...

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Configuring Contact Center Client to use CCC Chat in an environment with Lync on some systems


Article ID: 52084 - Last Review: May 22, 2020

NOTE:  Contact Center Client Chat is now a return to service only product.  For more information, please see the following article: http://micc.mitel.com/kb/KnowledgebaseArticle52309.aspx

PROBLEM

Your site is using CCC chat, but some client computers also have Microsoft Lync installed.  In version 7 of the MiContact Center software, we auto-detect if Lync is present and set the CCC Chat to Lync Integration by default.  In a mixed environment (where some people have Lync and others don't) you may want to use CCC Chat so that everyone can communicate.  In order to disable Lync integration, a configuration change is required. 

Skype-for-Business / Lync integration can also cause issues with CCC Profiles not loading properly. Users can create and save new user profiles in CCC, but when attempting to re-open these previously saved profiles, the profile does not open / comes up blank. No errors or warning are displayed. "Loading Profile" dialog appears momentarily and then disappears.


INSTRUCTIONS

1. On the Enterprise Server
For release 7.x --> go to [InstallDir]\prairieFyre Software Inc\CCM\Services\ConfigService\ and open the GlobalAppSettingsEditor application file. (You may need to right-click on it and \"Run as administrator\".)
For Release 8.x or Later --> go to [InstallDir]\Mitel\MiContact Center\Services\ConfigService\ and open the GlobalAppSettingsEditor application file. (You may need to right-click on it and \"Run as administrator\".)

2. Type in the following information, exactly as shown.

  • Application: ContactCenterClient.exe
  • SectionGroup: prairieFyre.WinForm_Applications.ClientShell.Properties.Settings
  • Name: UseCccChatOnly
  • Value: True
  • Description: Enter a description here of why the change is being made. NOTE: There must be a value entered in this field to save.
 

3. Click Save.

NOTE: It can take 1 to 5 minutes for this value to save. Wait for the confirmation message before closing the GlobalAppSettingsEditor.


APPLIES TO

7.x, and 8.x

Keywords: CCC Lync mixed Chat Profile not loading blank



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Details
Last Modified:Friday, May 22, 2020
Last Modified By: montpetit.a
Type: HOWTO
Rated 2 stars based on 2 votes.
Article has been viewed 17,082 times.
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