HotFix KB163064 - Failover to remote IVR server failed due to...

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HotFix KB163064 - Failover to remote IVR server failed due to corrupted cache file


Article ID: 52090 - Last Review: January 21, 2014

PROBLEM

During a failover situation, while the remote IVR server has an incomplete or corrupt cache of the IVR settings, the IVR may not fail over correctly.



SYMPTOMS

In the IVRInbound log on the Failover server we see log entries like the following:

Info: 9/3/2013 8:40:05 AM   Loading DSYourSite from local disk cache.
Error: 9/3/2013 8:40:07 AM   LoadDataSetFromCache:: Error loading data from disk cache. Clearing Disk Cache 


 

RESOLUTION

This Hotfix is to be installed onto 6.0.2.2_Rev2

1. Download the attached KB163064.EXE file to the Enterprise Server.
2. Double-click the KB163064.EXE file and follow the on-screen prompts.

NOTE: Installing this update will stop and restart all the prairieFyre services.  In order to avoid service interruption we recommend installing it after hours, or during a scheduled maintenance window.



APPLIES TO

6.0.2.2_R2 

Keywords: Failover IVR cache DSYoursite 163064 KB163064



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Attachments


KB163064.exe KB163064.exe (113.13 MB, 864 views)

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Details
Last Modified:Thursday, February 27, 2014
Last Modified By: andrew_montpetit
Type: HOTFIX
Article not rated yet.
Article has been viewed 7,231 times.
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