ALM0124 - Items in the mail server Failed folder

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ALM0124 - Items in the mail server Failed folder


Article ID: 52092 - Last Review: November 8, 2018

DESCRIPTION

This alarm indicates that at least one email is in the failed folder on the mail server. This will happen when the Media Routing service is unable to save an email to the local disk. This could either mean there is something wrong with the email that isn't being handled properly or it could be a problem with the server (eg. Out of hard drive space; permission issue). 



SEVERITY

Major



IMPACT

The messages currently in the Failed folder will not be processed. 



TROUBLESHOOTING STEPS

1. If new emails are being processed after this alarm was triggered, it was probably an issue with the email specifically.  Contact support if there is an issue with a specific email.

2. If there are no emails being processed then the system is experiencing more serious problems.  Check for hard disk errors, and lack of free space.  Once any system errors are corrected, you'll have to move the emails from the Failed folder back to the Inbox folder before they will be processed. 



APPLIES TO

7.0 and newer

Keywords: ALM0124 items mail server failed folder



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Details
Last Modified:Thursday, November 08, 2018
Last Modified By: montpetit.a
Type: ERRMSG
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