7.0 MCC - The <> and <> variables only...

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7.0 MCC - The <> and <> variables only display Voice queues when creating a Workflow


Article ID: 52096 - Last Review: January 29, 2014

PROBLEM

In YSE, if you add a Variable Compare activity to the Chat or Email Inbound Workflow, and you choose the <<DestinationQueue>> variable or the <<QueueId>> variable in the variable compare condition, you will given the list of only the voice queues in the dropdown.  As designed, this should give you a list of all queues of the correct type.


WORKAROUND

For an Inbound Workflow (on the Media Server), you should use the <<DestinationQueueName>> or <<DestinationQueueReportingNumber>> variables. 

For an InQueue Workflow (on the Queue), you will not be able to use the <<QueueId>> variable to identify the current workflow.  By default, when creating a new Queue it will also create a new workflow for that queue, so this should not be needed.



RESOLUTION

These variables are planned to be corrected in our upcoming 7.1 release. 



APPLIES TO

MCC 7.0 

Keywords: MCC workflow DestinationQueue <<DestinationQueue>> QueueId <<QueueId>> voice empty variable



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Details
Last Modified:Wednesday, January 29, 2014
Last Modified By: andrew_montpetit
Type: FIX
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