7.0 Ignite - Excessive memory usage due to IE memory leak

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7.0 Ignite - Excessive memory usage due to IE memory leak


Article ID: 52098 - Last Review: February 4, 2014

PROBLEM

The Ignite client application can trigger known memory leaks present in some versions of Internet Explorer.  When replying or junking emails, the memory footprint of Ignite will increase due to the existing memory leak in IE.

For more information, please see the following Microsoft article:  http://support.microsoft.com/kb/2889289 



RESOLUTION

We have identified the specific versions to avoid this error below.

IE8:  If your client computers are running this version, the memory leak will be present. We recommend updating your Internet Explorer.
IE9:  Ensure that you have IE 9.0.21 (KB2879017) or newer to correct the memory leak.
IE10: We have added code to ensure that 10.0.7 and earlier is corrected.  10.0.8 (KB2862772) and newer corrects the issue within Internet Explorer.



APPLIES TO

7.0 

Keywords: Ignite memory leak IE internet explorer



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Details
Last Modified:Tuesday, February 04, 2014
Last Modified By: andrew_montpetit
Type: FIX
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