IQ HotFix KB97599 - IQ Compatibility fixes
Article ID: 52111 - Last Review: February 11, 2014
PROBLEM
This Hotfix addresses three issues with IQ 5.8.0.9 running alongside MiCC 7.0:
- Changes to callflow not saving on the first try.
- IQ delays on call answer and transfer.
- Custom screenpops not working; new media servers do not send --w records.
RESOLUTION
This hotfix is to be applied onto IQ 5.8.0.9.
1. Download the attached KB97599.ZIP to the IQ server.
2. Unzip the KB97599.ZIP to a known location.
3. Run the IQPatch.bat file.
NOTE: Installing this update will stop and restart all the IQ services. In order to avoid service interruption we recommend applying the update after hours or during a scheduled maintenance window.
APPLIES TO
IQ 5.8.0.9
Keywords: IQ compatibility fixes screenpop call delay delays callflow change changes