Hotfix KB170373 - SalesForce connector will not search...

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Hotfix KB170373 - SalesForce connector will not search PersonAccount based on ANI


This hotfix addresses:

  • When using the MiContact Center SalesForce Dot Com connector, it is not possible to search for PersonAccounts based on the ANI of the caller. 


This hotfix is to be installed on top of MiContact Center version

1. Download the attached KB170373.EXE file to the Enterprise Server.
2. Double click the KB170373.EXE file and follow the on-screen prompts.

NOTE: Installing this hotfix will stop and restart the MiContact Center services.  In order to avoid service interruption, we recommend installing it after hours or during a scheduled maintenance window. 

APPLIES TO when using SFDC connector

Keywords: 170373 KB170373 SFDC SalesForce PersonAccount Person Account ANI

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KB170373.exe KB170373.exe (27.13 MB, 1,026 views)

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Last Modified:Thursday, February 27, 2014
Last Modified By: andrew_montpetit
Rated 1 star based on 1 vote
Article has been viewed 5,514 times.