Hotfix KB170373 - SalesForce connector will not search...

Expand / Collapse
 

Hotfix KB170373 - SalesForce connector will not search PersonAccount based on ANI


PROBLEM

This hotfix addresses:

  • When using the MiContact Center SalesForce Dot Com connector, it is not possible to search for PersonAccounts based on the ANI of the caller. 

RESOLUTION

This hotfix is to be installed on top of MiContact Center version 6.0.2.3

1. Download the attached KB170373.EXE file to the Enterprise Server.
2. Double click the KB170373.EXE file and follow the on-screen prompts.

NOTE: Installing this hotfix will stop and restart the MiContact Center services.  In order to avoid service interruption, we recommend installing it after hours or during a scheduled maintenance window. 

APPLIES TO

6.0.2.3 when using SFDC connector

Keywords: 170373 KB170373 SFDC SalesForce PersonAccount Person Account ANI


Rate this Article:
     

Attachments


KB170373.exe KB170373.exe (27.13 MB, 831 views)

Add Your Comments


Name: *
Email Address:
Web Address:
Verification Code:
*
 

Details
Last Modified:Thursday, February 27, 2014
Last Modified By: andrew_montpetit
Type: HOTFIX
Rated 1 star based on 1 vote
Article has been viewed 4,221 times.
Options