MCC Chat v6.X - End users unable to connect to chat after...

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MCC Chat v6.X - End users unable to connect to chat after updating their Java versions

Article ID: 52117 - Last Review: February 27, 2014


After updating their Java version, end users are no longer able to connect to your MCC Cyberchat interface. 


Java implemented more strict security regarding java application signatures, and our Cyberchat Java file's existing signature is no longer sufficient.


This file can be applied onto any 6.0.X MCC installation.

1. Download the attached file to your web server, where the Cyberchat files reside. 
2. Unzip the file.
3. Make a copy of the C:\Program Files\prairieFyre Software Inc\CCM\Websites\WebChat\ folder.  (This is for backup purposes only)
4. Copy the file to C:\Program Files\prairieFyre Software Inc\CCM\Websites\WebChat\ folder and overwrite the file when prompted.
5. Go to Start => Search (or Run), and type IISRESET then click OK.


MCC 6.0 

Keywords: MCC chat cyberchat Java error

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Last Modified:Thursday, February 27, 2014
Last Modified By: andrew_montpetit
Type: FIX
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