PROBLEM

This hotfix addresses three issues:

• Music On Hold volume going up and down while the customer is listening.
• Contact Center Client Queue Now Charts throwing a licensing error.
• Presence errors preventing agents from taking ACD calls. 

RESOLUTION

This hotfix is to be installed onto 5.10.3.0.

1. Download the attacked KB173041.EXE file to the Enterprise Server.
2. Right-click the KB173041.EXE file and Run As Administrator.
3. Follow the on-screen prompts. 

NOTE: Installing this hotfix will restart the prairieFyre services.  In order to avoid service interruptions we recommend installing after hours or during a scheduled maintenance window.

APPLIES TO

5.10.3