HotFix KB173041 - Music on Hold, Agent presence, and Queue Now Chart fixes
Article ID: 52123 - Last Review: March 10, 2014
PROBLEM
This hotfix addresses three issues:
- Music On Hold volume going up and down while the customer is listening.
- Contact Center Client Queue Now Charts throwing a licensing error.
- Presence errors preventing agents from taking ACD calls.
RESOLUTION
This hotfix is to be installed onto 5.10.3.0.
1. Download the attacked KB173041.EXE file to the Enterprise Server.
2. Right-click the KB173041.EXE file and Run As Administrator.
3. Follow the on-screen prompts.
NOTE: Installing this hotfix will restart the prairieFyre services. In order to avoid service interruptions we recommend installing after hours or during a scheduled maintenance window.
APPLIES TO
5.10.3
Keywords: 173041 KB173041 MOH Music on hold CCC queue now chart presence