When adding an ODBC connection for IVR, ensure that you are using...

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When adding an ODBC connection for IVR, ensure that you are using the 32bit Windows Server tool


Article ID: 52125 - Last Review: March 12, 2014

PROBLEM

When adding an ODBC connection via Windows Server for use with your IVR workflow, you find that IVR does not recognize the connection created.



CAUSE

By default, a 64 bit server will use the 64 bit ODBC connection tool.  IVR is currently looking to the 32 bit tool for the connection information. 



RESOLUTION

When creating your ODBC connection on a 64 bit server, use the built in 32 bit tool.  By default this will be found in: C:\Windows\SysWOW64\odbcad32.exe 



APPLIES TO

IVR 7.0 and 6.0, 64 bit Windows 

Keywords: ODBC 64 32 bit



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Details
Last Modified:Wednesday, March 12, 2014
Last Modified By: andrew_montpetit
Type: FIX
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