Article ID: 52125 - Last Review: March 12, 2014
PROBLEM
When adding an ODBC connection via Windows Server for use with your IVR workflow, you find that IVR does not recognize the connection created.
CAUSE
By default, a 64 bit server will use the 64 bit ODBC connection tool. IVR is currently looking to the 32 bit tool for the connection information.
RESOLUTION
When creating your ODBC connection on a 64 bit server, use the built in 32 bit tool. By default this will be found in: C:\Windows\SysWOW64\odbcad32.exe
APPLIES TO
IVR 7.0 and 6.0, 64 bit Windows
Keywords: ODBC 64 32 bit