PROBLEM

IVR was not properly handling a sequence of MiTAI Events sent by NuPoint. 

SYMPTOMS

The IVR workflow would enter in infinite loop.

If left for too long the IVR Inbound service would encounter an OutOfMemory Exception.  After this, callers would get a Ring no Answer response from the IVR port. 

RESOLUTION

This Hotfix is to be installed onto version 6.0.2.3.

1. Download the attached KB174975.EXE file to the enterprise server.
2. Double-click the KB174975.EXE file and follow the on-screen prompts.

NOTE: Installing this hotfix will stop and restart the prairieFyre services.  In order to avoid service interruption we recommend applying the patch after hours or during a scheduled maintenance window. 

APPLIES TO

6.0.2.3