HotFix KB174975 - IVR not properly handling NuPoint...

Expand / Collapse
 

HotFix KB174975 - IVR not properly handling NuPoint configuration/Sequence of MiTAI Events, causing an infinite loop


Article ID: 52126 - Last Review: April 3, 2014

PROBLEM

IVR was not properly handling a sequence of MiTAI Events sent by NuPoint. 



SYMPTOMS

The IVR workflow would enter in infinite loop.

If left for too long the IVR Inbound service would encounter an OutOfMemory Exception.  After this, callers would get a Ring no Answer response from the IVR port. 


RESOLUTION

This Hotfix is to be installed onto version 6.0.2.3.

1. Download the attached KB174975.EXE file to the enterprise server.
2. Double-click the KB174975.EXE file and follow the on-screen prompts.

NOTE: Installing this hotfix will stop and restart the prairieFyre services.  In order to avoid service interruption we recommend applying the patch after hours or during a scheduled maintenance window. 



APPLIES TO

6.0.2.3 

Keywords: IVR NuPoint MiTAI ring no answer RNA OutOfMemory Exception 174975 KB174975



Rate this Article:
     

Attachments


KB174975.exe KB174975.exe (47.99 MB, 629 views)

Add Your Comments


Name: *
Email Address:
Web Address:
Verification Code:
*
 

Details
Last Modified:Friday, April 04, 2014
Last Modified By: andrew_montpetit
Type: HOTFIX
Article not rated yet.
Article has been viewed 7,420 times.
Options