PROBLEM

After making a configuration change in Salesforce (either Call Center settings, or Softphone Layout), those changes do not immediately take effect. 

SYMPTOMS

Salesforce may continue to behave as if the settings have not been changed even after the salesforce connector is exited and restarted. 

CAUSE

The previous settings may be cached by your web browser. 

RESOLUTION

If you encounter this issue, we recommend doing the following:
1. Close the salesforce connector
2. Log out of the salesforce.com website
3. Clear your browser's cache.
4. Re-launch the salesforce connector
5. Log back into salesforce.com

APPLIES TO

salesforce, all versions