HotFix KB180616 - Multiple fixes (WFM, ICC, Queue Control,...

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HotFix KB180616 - Multiple fixes (WFM, ICC, Queue Control, logging)

Article ID: 52147 - Last Review: May 5, 2015


This hotfix addresses 4 items:

  • Canceling an agent worktimer from an Agent State by Time monitor only works if the Queue worktimer is enabled in YourSite Explorer
  • WFM Media Server Mapping values automatically change to default Media Server Node IDs
  • delays in execution of DND open/close commands from the Enterprise server in environments with large number of queues
  • Carrying forward extra logging implemented in KB179428 so that it remains in


This hotfix is to be installed onto Version

1. Download the attached KB180616.EXE file to the enterprise server.
2. Double-click the KB180616.EXE file and follow the on-screen prompts.

NOTE: Installing this update will restart the prairieFyre services.  In order to avoid service interruption, we recommend applying the hotfix after hours or during a scheduled maintenance window. 


Keywords: 180616 KB180616 WFM Node ID IDs ICC queue control DND agent worktimer

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KB180616.exe KB180616.exe (166.69 MB, 1,022 views)

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Last Modified:Wednesday, May 06, 2015
Last Modified By: AndrewM
Rated 5 stars based on 1 vote
Article has been viewed 7,789 times.