7.0 - When upgrading from 6.x to 7.0.0.0 or installing fresh...

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7.0 - When upgrading from 6.x to 7.0.0.0 or installing fresh 7.0.0.0, Callback Inbound subroutine is missing an activity


Article ID: 52153 - Last Review: June 6, 2014

PROBLEM

When upgrading from 6.x to 7.0.0.0 or installing fresh 7.0.0.0, the default callback inbound subroutine is missing a set variables activity named (Clear Caller's Phone Number) which sets the <<CallbackClientNumber>> = 0 if the number matches the exclusion list (i.e. a 1800 number...)

 




RESOLUTION

You can import a complete version of the default callback inbound subroutine from:  <InstallDir>\CCM\Services\ConfigService\Resources\DefaultWorkflows\en\Default Inbound Voice Callback Subroutine.en.xaml 



APPLIES TO

7.0.0.0 and newer. 

Keywords: default callback subroutine activity missing



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Details
Last Modified:Friday, June 06, 2014
Last Modified By: andrew_montpetit
Type: FIX
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Article has been viewed 6,767 times.
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