Mitel 5000 - Realtime behavior when transferring ACD calls
Article ID: 52159 - Last Review: June 26, 2014
INFORMATION
The realtime data provided by a Mitel 5000 is occasionally not the same as a 3300. Transferring of ACD calls is one of these cases.
In the following scenario, an External number calls a Queue (Hunt Group) and is delivered to an Agent. That agent then presses the CONF button and dials a 2nd extension. The agent then presses CONF twice to bring the ACD caller into a 3-way conversation, and then drops off the call. This leaves the 2nd extension and the External caller talking.
In a Mitel 5000 environment, this will show the 2nd extension on a Non ACD call.
APPLIES TO
6.0, Mitel 5000
Keywords: Mitel 5000 realtime real-time conference transfer ACD non