HotFix KB218492 - 7.0.1.0 Multimedia reporting statistics doubled...

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HotFix KB218492 - 7.0.1.0 Multimedia reporting statistics doubled after summarization


Article ID: 52170 - Last Review: May 5, 2015

PROBLEM

After overnight maintenance Multimedia statistics were doubled.  A manual summarization would add the day's statistics again. 



CAUSE

The summarization logic that deletes the day's statistics from the database then re-writes them based on current configuration was not correctly clearing the multimedia tables. 



RESOLUTION

This hotfix is to be applied onto 7.0.1.0.

1. Download the attached KB218492.EXE file to the Enterprise Server.
2. Double-click the KB218492.EXE file and follow the on-screen prompts.
3. Re-summarize any days from 7.0.1.0 installation to today, by going to the Contact Center Client => Management => Maintenance => Summarize.

NOTE: Applying this hotfix will restart the prairieFyre services.  In order to avoid service interruption we recommend installing the update after hours or during a scheduled maintenance window.



APPLIES TO

7.0.1.0

Keywords: 218492 KB218492 7.0.1.0 mcc multimedia email chat report double



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Attachments


KB218492.exe KB218492.exe (17.17 MB, 804 views)

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Details
Last Modified:Tuesday, May 05, 2015
Last Modified By: AndrewM
Type: HOTFIX
Rated 5 stars based on 1 vote
Article has been viewed 6,347 times.
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