When assigning a queue to a new schedule outside business hours,...

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When assigning a queue to a new schedule outside business hours, unable to set queue DND


Article ID: 52172 - Last Review: July 14, 2014

PROBLEM

You will be unable to set a queue to DND status in the following scenario:
1. You created a new schedule outside of it's business hours
2. You applied this schedule to a queue which has no configuration yet for ICC Queue Controls
3. The queue shows a ACD status. 
4. You will need to set the queue to DND manually.


CAUSE

The schedule will next evaluate/change the queue state when it crosses a schedule threshold.  Until then the queue will remain on current state, waiting for the schedule to modify it.





APPLIES TO

7.0 and newer 

Keywords: schedule queue DND



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Details
Last Modified:Monday, July 14, 2014
Last Modified By: AndrewM
Type: FIX
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