HotFix KB217692 - Various reporting and IVR fixes

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HotFix KB217692 - Various reporting and IVR fixes


Article ID: 52173 - Last Review: May 5, 2015

PROBLEM

This Hotfix addresses the following issues:

  • The Agent Event report was double pegging an individual ACD call.
  • The ACD duration between last account code input and call termination was incorrectly appearing in the interval in which that account code was entered.
  • IQ DNIS Group Performance by DNIS report shows 1 fewer call offered/handled than the Queue Group Performance by Queue.
  • IQ and IVR DNIS Group Performance by DNIS reports return 'no data' when site uses IVR.
  • Transferring to a queue group by using a Queue Variable activity in IVR Routing fails. 


RESOLUTION

This hotfix is to be applied onto Version 7.0.1.0.

1. Download the attached KB217692.EXE file to the Enterprise Server.
2. Double-click the KB217692.EXE file and follow the on-screen prompts.

NOTE: Installing this hotfix will restart the prairieFyre services.  In order to avoid service interruption we recommend applying the update after hours or during a scheduled maintenance window.



APPLIES TO

7.0.1.0 

Keywords: 217692 KB217692 ACD event report iq ivr dnis group performance by transfer transferring variable queue



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KB217692.exe KB217692.exe (83.37 MB, 523 views)

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Details
Last Modified:Tuesday, May 05, 2015
Last Modified By: AndrewM
Type: HOTFIX
Article not rated yet.
Article has been viewed 9,662 times.
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