HotFix KB216341 - Salesforce connector intermittently shows call...

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HotFix KB216341 - Salesforce connector intermittently shows call as "ringing" for duration of call.


Article ID: 52177 - Last Review: July 29, 2014

PROBLEM

In environments were incoming calls are answered quickly, the salesforce connector would intermittently fail to update the UI, resulting in it displaying a "ringing" status for the duration of the call. 



RESOLUTION

This hotfix is to be applied onto Version 6.0.3.0.


1. Download the attached KB216341.EXE file to the Enterprise Server.
2. Double-click the KB216341.EXE file.
3. Ensure that any client computers update their salesforce connector by having them exit the connector completely for 10 to 20 minutes and then re-launch it.



APPLIES TO

6.0.3.0

Keywords: 216341 KB216341 salesforce connector ringing SFDC



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Attachments


KB216341.exe KB216341.exe (20.03 MB, 813 views)

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Details
Last Modified:Tuesday, July 29, 2014
Last Modified By: AndrewMontpetit
Type: HOTFIX
Rated 1 star based on 1 vote
Article has been viewed 6,503 times.
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