ALM0135 - Conversations are missing Tag information

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ALM0135 - Conversations are missing Tag information


Article ID: 52206 - Last Review: October 1, 2014

DESCRIPTION

There are conversations in the storage folder that are missing tags and we can't automatically recover tags based on the email itself. This means that the there are no emails in the To/From fields that match queues or SMTP servers in the system currently.

The alarm should identify some of the conversations that are affected however because of limitations to the alarming system, there could be other conversations in this state that aren't listed.  



SEVERITY

Major 



IMPACT

These emails will not be routed. 



TROUBLESHOOTING STEPS

In order to identify conversations in this state, the user will have to search for all .msg files in the storage folder and find conversations that have a blank category and blank SMTP server associated to them.

If messages are found in this state and they should be processed through the system, please call support to investigate. The use of an internal tool, the windows file tagger may be necessary to correct the issue.



APPLIES TO

7.1 

Keywords: ALM0135 conversation conversations missing tag tags



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Details
Last Modified:Wednesday, October 01, 2014
Last Modified By: AndrewM
Type: ERRMSG
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