7.1 - During a warm transfer, the Contact Center Monitor realtime...

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7.1 - During a warm transfer, the Contact Center Monitor realtime shows the transferring agent ID instead of originating Caller ID


Article ID: 52218 - Last Review: November 10, 2014

INFORMATION

When Agent 1 receives a call from an external source and then performs a warm transfer to Agent 2, the realtime monitor in Contact Center Client will display Agent 1 as the caller ID on Agent 2's card.

This behavior is correct, though previous versions would show the external caller ID instead.



APPLIES TO

7.1 

Keywords: caller id warm transfer realtime real-time real time CCC contact center client



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Details
Last Modified:Monday, November 10, 2014
Last Modified By: AndrewM
Type: INFO
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