ALM0136 - Routing Media Service cannot connect to the CCMRouting...

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ALM0136 - Routing Media Service cannot connect to the CCMRouting Database


Article ID: 52222 - Last Review: November 10, 2014

DESCRIPTION

 The routing media service can no longer connect the CCMRouting Database. 



SEVERITY

Critical 



IMPACT

Emails and Chats will not route to agents until this error is resolved. 



TROUBLESHOOTING STEPS

  • Ensure that the local SQL database is online and running. 
  • Check that the CCMRouting database is present in SQL Management Studio.
  • More details can be found in the RoutingMediaService logfile found in [InstallDir]\CCM\Logs\


APPLIES TO

7.1 

Keywords: ALM0136 routing media service cannot connect ccmrouting database



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Details
Last Modified:Monday, November 10, 2014
Last Modified By: AndrewM
Type: ERRMSG
Article not rated yet.
Article has been viewed 8,565 times.
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