Hotfix KB236110 - Various Multimedia Contact Center fixes

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Hotfix KB236110 - Various Multimedia Contact Center fixes


Article ID: 52227 - Last Review: November 14, 2014

PROBLEM

This hotfix addresses a number of issues.

  • Improved shutdown performance for CCMWeb website.
  • When Ignite is integrated with MiCollab, and if the MiCollab corporate directory is large, some of the integration features do not work as expected.
  • Routing Media Service not offering conversations to agents when the number of queued item exceeds 4000 (router audit is using excessive CPU cycles).
  • The CCMWa callback API is missing try-catches in many functions.
  • The Enterprise Service is producing many errors in short amount of time, making system unstable.
  • Trace Reports Failed  - trying to get a SQL value for the AccountCode Parameter when submitted report has paramters as AccountCodes.
  • Ignite - Process is not started because parent application is not installed.
  • Ignite transfer window does not populate with queue and agent data consistently.


 

RESOLUTION

These fixes were compiled for a specific customer environment.  All publicly available fixes will be available in 7.1.1.0.



APPLIES TO

7.1.0.1

Keywords: KB236110 236110 hotfix MCC multimedia



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Details
Last Modified:Friday, November 14, 2014
Last Modified By: AndrewM
Type: HOTFIX
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