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7.0/7.1 CCM/IVR Application and Service log folder locations

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7.0/7.1 CCM/IVR Application and Service log folder locations


Article ID: 52281 - Last Review: May 14, 2015

SUMMARY

This article contains the folder location (and file name) of each Contact Center Management and IVR service and application.



CLIENT LOGS


Windows Vista SP2/7.0 SP1/8.0/8.1 Client Logs

Application/Service Log Name 
ACD Inspector  C:\Users\[Username]\Documents (or My Documents)\CCMLogs\ACDInspector.log 
Client Role Selector  [InstallDir]\prairieFyre Software Inc\CCM\Logs\ClientRole.log 
Contact Center Client C:\Users\[Username]\Documents (or My Documents)\CCMLogs\ContactCenterClient.log 
Flexible Reporting C:\Users\[Username]\Documents (or My Documents)\CCMLogs\FlexibleReporting.log 
Forecasting Tool C:\Users\[Username]\Documents (or My Documents)\CCMLogs\ForecastingTool.log 
Ignite  C:\Users\[Username]\Documents (or My Documents)\CCMLogs\Ignite.log 
Inspectors Tool       C:\Users\[Username]\Documents (or My Documents)\CCMLogs\InspectorsTool.log 
MiAudio Emulation Server [InstallDir]\prairieFyre Software Inc\CCM\Services\MiAudioEmulationServer\Logs\MiAudioService.log 
SalesForce Browser Connector C:\Users\[Username]\Documents (or My Documents)\CCMLogs\browser_connector.log 
SalesForce CTI Connector C:\Users\[Username]\Documents (or My Documents)\CCMLogs\cti_connector.log 
SMDR Inspector  C:\Users\[Username]\Documents (or My Documents)\CCMLogs\SMDRInspector.log 
Updater Service [InstallDir]\prairieFyre Software Inc\CCM\Logs\UpdaterService.log 
Workforce Scheduling C:\Users\[Username]\Documents (or My Documents)\CCMLogs\WorkforceSchedulingClient.log 
YourSite Explorer C:\Users\[Username]\Documents (or My Documents)\CCMLogs\YourSiteExplorer.log 



SERVER LOGS

Application/Service Log Name
.NET Enterprise Server [InstallDir]\prairieFyre Software Inc\CCM\Logs\prairieFyre.Services.EnterpriseServer.log
Auditor Server [InstallDir]\prairieFyre Software Inc\CCM\Logs\prairieFyre.Services.Auditor.Server.log
CCS Server (WFS) [InstallDir]\prairieFyre Software Inc\CCM\Logs\CCSServer.log
Collector [InstallDir]\prairieFyre Software Inc\CCM\Logs\prairieFyre.Services.Collector.log
Collector MiTai Apps [InstallDir]\prairieFyre Software Inc\CCM\Logs\Mitel\prairieFyre.Services.Collector\Logs\MitaiApps.log
Config Service [InstallDir]\prairieFyre Software Inc\CCM\Logs\ConfigService.log
Configuration Wizard [InstallDir]\prairieFyre Software Inc\CCM\Logs\ConfigurationWizard.log
Data Processor [InstallDir]\prairieFyre Software Inc\CCM\Logs\DataProcessor.log
Data Synchronization [InstallDir]\prairieFyre Software Inc\CCM\Logs\prairieFyre.Services.DataSynchronizationService.log
IVR Music (On IVR Server*)   [InstallDir]\prairieFyre Software Inc\CCM\Logs\IvrMusic.log
IVR Port Logs (On IVR Server*)   [InstallDir]\prairieFyre Software Inc\CCM\Logs\Devices\[port #] - [media server IP]_Vwm[port type].log 
Maintenance Alarm Dispatcher [InstallDir]\prairieFyre Software Inc\CCM\Logs\MaintenanceAlarmDispatcher.log
MassTransit Runtime  [InstallDir]\prairieFyre Software Inc\CCM\Logs\MassTransitRuntimeServices.log 
MiTAI Proxy [InstallDir]\prairieFyre Software Inc\CCM\Logs\MiTAIProxyServerLog.log
MiTAI Proxy MiTAI Apps [InstallDir]\prairieFyre Software Inc\CCM\Logs\Mitel\prairieFyre.Services.MitaiProxyServer\Logs\MitaiApps.log
Reporting [InstallDir]\prairieFyre Software Inc\CCM\Logs\Reporting.log
Routing Inbound   (On IVR Server*)   [InstallDir]\prairieFyre Software Inc\CCM\Logs\RoutingInboundService.log 
Routing Media  [InstallDir]\prairieFyre Software Inc\CCM\Logs\RoutingMediaService.log 
Routing Outbound (On IVR Server*)   [InstallDir]\prairieFyre Software Inc\CCM\Logs\RoutingOutboundService.log 
Routing UPiQ  (On IVR Server*)   [InstallDir]\prairieFyre Software Inc\CCM\Logs\RoutingUPiQService.log 
Server Monitoring Agent [InstallDir]\prairieFyre Software Inc\CCM\Logs\ServerMonitoringAgent.log
SQL Writer [InstallDir]\prairieFyre Software Inc\CCM\Logs\prairieFyre.Services.SQLWriter.log
Storage Service  [InstallDir]\prairieFyre Software Inc\CCM\Logs\StorageService.log 
Support Packager [InstallDir]\prairieFyre Software Inc\CCM\Logs\SupportPackager.log
Wallboarder  [InstallDir]\prairieFyre Software Inc\CCM\Logs\PFWALLBOARDER_LOGS.TXT 
Workforce Management [InstallDir]\prairieFyre Software Inc\CCM\Logs\prairieFyre.WFM.Service.log

*IVR Services may be on the Enterprise Server, or a Remote Server.  The logs will exist on the server that controls the IVR Services for you.



APPLIES TO

CCM version 7.0/7.1

Keywords: ccm 6110 client server logs location folder file name logging ivr


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Last Modified:Wednesday, June 10, 2015
Last Modified By: AndrewM
Type: INFO
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