Unable to drag and drop attachments into Ignite.

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Unable to drag and drop attachments into Ignite.


Article ID: 52293 - Last Review: June 22, 2017

PROBLEM

Users are unable to drag and drop files onto the Desktop Ignite window in order to attache them to an email. 



WORKAROUND

Click the Add attachment button and select the file manually. 



RESOLUTION

In order to use the drag and drop functionality in Ignite you must ensure that:

  • The client computer has Internet Explorer 10 or newer.
  • You are running Ignite as a normal user (This functionality does not work if you run Ignite "as administrator")


APPLIES TO

MiCC Version 7.1.3 and newer 

Keywords: drag and drop ignite email attachment file



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Details
Last Modified:Friday, June 23, 2017
Last Modified By: Andrew.Montpetit
Type: FIX
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