YSE - Unknown error when trying to change queue configuration...

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YSE - Unknown error when trying to change queue configuration with Read/Write synchronization enabled


Article ID: 52303 - Last Review: June 30, 2015

PROBLEM

In YourSite Explorer you attempt to change an element of the queue configuration (such as the queue's priority), but an Unknown Error occurs when saving.



SYMPTOMS

YourSiteExplorer.log contains the following information in the exception stack:

"Management command failed. - Code:[MimaRCUpdateTupleFailed] Error:[The recording delay to start time cannot be left blank.]"



WORKAROUND

On the “3300 ICP options” tab, under “Recording announcement options”, change the “Start delay” on the first dialable number from “00:00:00” to "00:00:01"



RESOLUTION

This can be resolved by upgrading to version 7.1.2.1.



APPLIES TO

7.1.x.x 

Keywords: YSE yoursite explorer save save all queue mimarcupdatetuplefailed write


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Details
Last Modified:Tuesday, June 30, 2015
Last Modified By: dfountaine
Type: BUG
Article not rated yet.
Article has been viewed 1,771 times.
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