MiCC for Lync - Script error during install referencing...

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MiCC for Lync - Script error during install referencing "Pre-Reqs_Enterprise_Server.htm", Line 30, Character 9


Article ID: 53203 - Last Review: September 18, 2015

PROBLEM

When running the 5.10.x installer (to install the MiCC for Lync product), you encounter a script error that says "An error has occurred with the script on this page." and quotes this URL: file:///C:/CIS_5.10/sp7/src/Help/Pre-Reqs_Enterprise_Server.htm



CAUSE

The file that shows you the splash screen for the 5.10.x installer, Splash.hta, has been opened with Internet Explorer, rather than with the Microsoft (R) HTML Application host, and, as a result, the installer is working from the wrong directory and cannot find its own files. This will happen if the default mapping for opening .HTA files is set to Internet Explorer.



SOLUTION

1. In the error screen, click "Yes", then close the installer.

2. Go to C:\CIS_5.10\sp7 and right-click "splash". Choose Open With > Microsoft (R) HTML Application host.


The installation should now proceed normally.



ALTERNATIVE WORKAROUND

If you cannot use the solution above (because, for example, you cannot find Microsoft (R) HTML Application host on your server), please try the following workaround:

1.  Go to C:\CIS_5.10\sp7 and double-click dotNetCheck.bat. 

The Enterpise Server install should now proceed normally.


APPLIES TO

MiCC for Lync (all versions)

Keywords:
MiCC for Lync install script error Line 30 Character 9 Pre-Reqs_Enterprise_Server.htm splash.hta


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Details
Last Modified:Friday, September 18, 2015
Last Modified By: AndrewM
Type: ERRDOC
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